Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Service Request with Approvals
For requests that require approval. Created by Jira Service Desk
IT Help
For general IT problems and questions. Created by Jira Service Desk.
Problem
Track underlying causes of incidents. Created by Jira Service Desk.
Change
Created by Jira Service Desk.
Epic
Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Bug
A problem which impairs or prevents the functions of the product.
New Feature
A new feature of the product, which has yet to be developed.
Story
Created by Jira Software - do not edit or delete. Issue type for a user story.
Task
A task that needs to be done.
Improvement
An improvement or enhancement to an existing feature or task.
Operations
Service Request
Incident
GGUS
Task requiring Expert
Zadania które oprócz dostawcy wymagają pracy innego eksperta
Emailed Task
Task created via email
Task without Expert
Zadania do wykonania przez Dostawcę
new service
Uncategorized
Requirement
For Sub-Task Issues
Sub-task
The sub-task of the issue
Technical task
A technical task.
Sub-Template
Sub-Issue Type for Templates
service option

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Blocker
Blocks development and/or testing work, production could not run.
Critical
Crashes, loss of data, severe memory leak.
Major
Major loss of function.
Minor
Minor loss of function, or other problem where easy workaround is present.
Trivial
Cosmetic problem like misspelt words or misaligned text.
High
Serious problem that could block progress.
Medium
Has the protential to affect progress.
Low
Minor problems or easily worked around.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
The issue is open and ready for the assignee to start work on it.
In progress
This issue is being actively worked on at the moment by the assignee.
Reopened
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Wym
Specyfikowanie
Wymagania
Wstrzymany
Skasowany
Nowy
Realizacja
Reaktywacja
Rozwiązany
Wdrożony
Waiting For
On Hold
Zwalidowany
To Do
Verified
Done
SENT TO EXPERT
Issue awaits for the expert to start progress
Deployed
Assigned
Waiting For Support
Waiting For Customer
Ready to Solve
New
Waiting For Reply
Solved
Unresolved
Integrated
Risk Open
Risk Treated
Risk Closed
Bulk
Created
Unsolved
To Prepare
In Preparation
To Integrate
In Integration
IGNORED
Pull Request
In Review
Declined
This was auto-generated by Jira Service Desk during workflow import
Pending
This was auto-generated by Jira Service Desk during workflow import
Canceled
This was auto-generated by Jira Service Desk during workflow import
Escalated
This was auto-generated by Jira Service Desk during workflow import
Waiting for approval
This was auto-generated by Jira Service Desk during workflow import
Awaiting CAB approval
This was auto-generated by Jira Service Desk during workflow import
Planning
This was auto-generated by Jira Service Desk during workflow import
Awaiting implementation
This was auto-generated by Jira Service Desk during workflow import
Implementing
This was auto-generated by Jira Service Desk during workflow import
Peer review / change manager approval
This was auto-generated by Jira Service Desk during workflow import
Work in progress
This was auto-generated by Jira Service Desk during workflow import
Completed
This was auto-generated by Jira Service Desk during workflow import
Under investigation
This was auto-generated by Jira Service Desk during workflow import
Under review
This was auto-generated by Jira Service Desk during workflow import

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Fixed
A fix for this issue is checked into the tree and tested.
Won't Fix
The problem described is an issue which will never be fixed.
Duplicate
The problem is a duplicate of an existing issue.
Incomplete
The problem is not completely described.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
stale
stale
Invalid
Invalid
Done
Expired
Canceled
Unimportant
Out of Scope
Project Closed
Avoided
Mitigated
Transferred
Recovered
Occurred
Won't Do
This issue won't be actioned.
Declined
This issue was not approved.